Terms of Use

1. Acceptance

These Terms of Use (the "Terms") are an agreement between you and Kortecx Private Limited, a company incorporated in India ("Kortecx," "we," "us"). They govern your use of the Kortecx agentic runtime in the managed cloud, the console, this website, and related services (together, the "Services").

By creating an account or otherwise using the Services, you accept these Terms and our Privacy Policy. If you accept for an organization, you confirm that you are authorized to bind it, and "you" means you and that organization. If you do not accept, do not use the Services. These Terms are an electronic record under India's Information Technology Act, 2000, and need no signature.

2. Definitions

• "The managed cloud" — the Kortecx runtime, provisioned and operated by Kortecx and used through your browser. Kortecx is not offered for you to install or run on your own hardware.
• "Customer Content" — the prompts, files, instructions, tool results, and run records you submit to or create in the Services.
• "Outputs" — the responses a model generates for you and the results of the work the runtime carries out for you.
• "The Kortecx engine" — our own models, run on GPU capacity from infrastructure providers outside India.
• "Your model provider" — a third-party model provider from our approved list that you connect with your own key.
• "Order Form" — a document you and Kortecx sign for a paid plan, which may add to or change these Terms for you.
• "DPA" — our Data Processing Addendum, which, once signed, governs how we process personal data in Customer Content for an organization.

3. Eligibility & Accounts

You must be at least 18 and use the Services for a business, research, or educational organization, or for your own professional work. Keep your credentials confidential; you are responsible for activity under your account, and for the people your organization lets use it. Tell us at once at hello@kortecx.com if you suspect unauthorized access. You must give accurate account information and keep it current.

4. The Services & Your Licence

While you comply with these Terms, Kortecx grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Services for your internal purposes. All rights not expressly granted are reserved.

Preview. Kortecx is in preview, and access is by invitation from the waitlist. A place on the waitlist does not guarantee access. During preview, features and limits may change or be withdrawn, and the Services carry no service-level commitment. We give you notice, and time to export, before we delete any of your Customer Content because a feature is withdrawn.

5. Acceptable Use

You will not use the Services, or let anyone use them, to:

• break the law, or infringe the intellectual property, privacy, or other rights of anyone;
• create, store, or share child sexual abuse material, non-consensual intimate imagery, or content that harasses or incites violence against people;
• develop or use weapons (including chemical, biological, radiological, or nuclear weapons), attack critical infrastructure, or carry out mass surveillance;
• create or spread malware, or gain unauthorized access to systems, accounts, or data, including by attacking other users' agents with injected instructions;
• deceive people, including by impersonating a person or organization, or by presenting AI-generated content as human where that would mislead;
• make decisions with legal or similarly significant effects on people (such as in hiring, credit, insurance, housing, healthcare, or legal matters) without the human review, disclosure, and means to contest that the law requires;
• get around the Services' limits, safety controls, or security, or probe them without our written permission, except as our vulnerability disclosure policy allows;
• copy, reverse-engineer, or extract the Services or the Kortecx engine, including its model weights, except as the law allows despite this restriction;
• use Outputs of the Kortecx engine to train a model that competes with it;
• scrape the Services, or put an unreasonable load on them;
• process protected health information, payment card data, or data subject to export controls, except as Section 12 allows.

We may investigate suspected misuse, and may suspend or end access, remove content, or report to the authorities where the law requires or allows it. Report misuse to hello@kortecx.com.

6. Your Content, Outputs & Data Rights

• You own them. You keep all rights in your Customer Content and, as between you and Kortecx, you own the Outputs generated for you, as far as the law allows. You grant Kortecx a worldwide, non-exclusive licence to process Customer Content and Outputs only to provide, secure, and support the Services for you, to comply with the law, and to enforce these Terms.
• Training only with your consent. We do not use Customer Content or Outputs, from the Kortecx engine or from your model provider, to train or improve our models or processes unless you opt in (the Services offer no opt-in today), and you can withdraw at any time, as our Privacy Policy describes.
• Keep, export, delete. You can export your Customer Content and Outputs, and delete them, at any time, in the console where it offers it or by asking us, as our Privacy Policy describes.
• Yours to license. We never sell your Customer Content. You may license or sell your own data to anyone you choose; we deliver it to a purchaser only on your written instruction.
• Your responsibility. You confirm that you have the rights, notices, and consents needed to submit Customer Content to the Services and to have it processed as these Terms describe.

7. AI Outputs

Outputs are generated by models and may be inaccurate, incomplete, out of date, or biased, and may be similar to Outputs generated for others. Review Outputs, and use your own judgement, before you rely on them or act on them. Outputs are not legal, medical, financial, or other professional advice. You are responsible for how you use Outputs, including for checking that your use is lawful and does not infringe anyone's rights.

8. Agents, Approvals & Actions

The runtime carries out the steps you or your Apps instruct, including actions in systems you connect. You decide what an App may do: its goals, the systems it can reach, and which steps need your approval. You are responsible for those settings, for what you approve, and for the actions your Apps take within them.

Where the Services ask for your approval before a step, the step does not run until someone with the right to approve it does. Descriptions of how the runtime is designed to behave, such as carrying out each step once, describe its design and are not a warranty.

9. Model Providers You Connect

When you connect your model provider, your use of that provider is governed by your agreement with it, including its usage policies and fees. Kortecx is not a party to that agreement, does not control the provider, and is not responsible for its availability, its Outputs, or how it processes data you send it. You must comply with the provider's usage policies; we may stop steps that would break them. A step that uses your model provider is processed where that provider runs.

10. Safety Controls

The Services enforce safety and security limits on every run, including refusing actions outside what you granted. You may set the limits for your own Apps within what the Services allow, but you may not disable or get around the controls Kortecx sets.

11. The Marketplace

If you publish an App for others to install, you grant each person who installs it a licence to use their copy under these Terms, and you confirm that you have the rights to publish it. An installed copy runs in the installer's own account: it reaches only what the installer grants it, and gives you, the publisher, no access to the installer's data. If you install an App, you are responsible for what you let it do. We may remove an App that breaks these Terms.

12. Health & Other Regulated Data

The Services are not designed to hold protected health information under the US Health Insurance Portability and Accountability Act. Do not submit it unless you and Kortecx have signed a Business Associate Agreement. Do not submit payment card data, or data whose export is controlled, unless a signed agreement with us provides for it. You are responsible for meeting the laws of your sector that apply to the data you submit.

13. Intellectual Property & Feedback

The Services, the Kortecx engine, the software, documentation, designs, and the Kortecx name and marks are owned by Kortecx Private Limited or its licensors, and nothing in these Terms transfers them to you. If you send us suggestions or feedback about the Services, we may use them without obligation to you; this does not give us any right to your Customer Content.

14. Fees & Taxes

The managed cloud is a subscription, and you pay for the inference you use. Prices are not published yet: your Order Form sets the fees, billing, and term. Fees exclude taxes, including Goods and Services Tax, which are added where the law requires. We give you notice of a change to fees at least 30 days before it takes effect, and a change applies from your next billing period.

15. Confidentiality

Each party may receive non-public information of the other, including Customer Content, security information, and the terms of an Order Form ("Confidential Information"). The receiving party will use it only to perform these Terms, share it only with people who need it and are bound to protect it, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, or was independently developed. A party may disclose Confidential Information where the law requires, after notifying the other party where the law allows.

16. Data Protection

Our Privacy Policy describes how we handle personal data. For an organization, our DPA, once signed, governs personal data in Customer Content, with Kortecx as processor. It is being prepared; ask for it at hello@kortecx.com. It will include the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum where they are needed.

17. Security & Vulnerability Reports

We maintain safeguards suited to the risk, as our Trust Center describes. You are responsible for the security of your own accounts, keys, and systems you connect. Report a vulnerability to hello@kortecx.com, as our security.txt file says; we take no legal action against good-faith research that follows the vulnerability disclosure policy on our Trust Center.

18. Availability, Changes & Suspension

We work to keep the Services available but do not promise uninterrupted access. We may change the Services, and we give notice of a change that materially reduces them. We may suspend access, in whole or in part, where needed to prevent harm to the Services, to other users, or to anyone else, where these Terms are breached, or where the law requires it; we lift a suspension once its cause is resolved, and tell you why where the law allows.

19. Warranties & Disclaimers

EXCEPT AS EXPRESSLY STATED IN AN ORDER FORM, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, TO THE EXTENT THE LAW ALLOWS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE.

20. Limitation of Liability

TO THE EXTENT THE LAW ALLOWS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. EACH PARTY'S TOTAL LIABILITY ARISING FROM THESE TERMS IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY YOU TO KORTECX IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO FRAUD, WILFUL MISCONDUCT, YOUR BREACH OF Section 5 (ACCEPTABLE USE), YOUR PAYMENT OBLIGATIONS, OR ANY LIABILITY THE LAW DOES NOT ALLOW TO BE LIMITED.

21. Indemnification

You will defend and indemnify Kortecx and its officers, directors, and employees against third-party claims, and the resulting losses and reasonable costs, arising from your Customer Content, the Apps you publish or run and the actions you approve or allow them to take, your use of your model provider, or your breach of these Terms or of the law. Kortecx's own indemnity, if any, is set out in an Order Form.

22. Term, Termination & Data Export

These Terms apply while you use the Services. You may stop at any time and close your account. We may end your access for a material breach that is not cured within 30 days of notice, at once for a serious breach of Section 5, or with 30 days' notice if we stop offering the Services. After your account closes you have 30 days to export your Customer Content and Outputs; we then delete them as our Privacy Policy describes. Sections that by their nature should survive ending, including those on intellectual property, confidentiality, disclaimers, liability, indemnification, and governing law, survive it.

23. Export Controls & Sanctions

You will comply with the export-control and sanctions laws that apply to you and to the Services, including those of India, the United States, the European Union, and the United Kingdom. You confirm that you are not located in a sanctioned country or region, and are not named on a sanctions or restricted-party list, and that you will not use the Services for a prohibited end use.

24. Force Majeure

Neither party is liable for a delay or failure to perform (other than to pay) caused by events beyond its reasonable control, such as natural disasters, war, terrorism, civil unrest, epidemics, government action, or failures of the internet, power, or third-party infrastructure.

25. Governing Law & Disputes

These Terms are governed by the laws of India. The parties will first try in good faith to settle a dispute within 30 days of written notice. If they cannot, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction, except that either party may seek urgent interim relief in any competent court to protect its intellectual property or Confidential Information. Nothing in these Terms removes rights that the law of your country gives you and that cannot be waived by agreement.

26. General Provisions

• Order of precedence: a signed Order Form prevails over the DPA for what it covers, the DPA prevails over these Terms for personal data, and these Terms prevail over the documentation.
• Assignment: you may not assign these Terms without our written consent; we may assign them in a merger, acquisition, or sale of assets, with notice to you.
• Notices: to Kortecx at hello@kortecx.com; to you through the Services or at your account's email address.
• Severability and waiver: if a provision is unenforceable, the rest remains in effect; not enforcing a provision is not a waiver of it.
• Entire agreement: these Terms, the Privacy Policy, the DPA, and any Order Form are the whole agreement between the parties about the Services.
• Independent parties: nothing in these Terms creates a partnership, agency, or joint venture, and they give no rights to anyone else.

27. Changes to These Terms

We may update these Terms. The date at the top says when they last changed. We give at least 30 days' notice of a material change, through the Services or by email, before it takes effect; if you do not agree, you may stop using the Services and close your account before then. A change does not apply to a dispute that arose before it. We keep each earlier version and send it on request.

28. Contact

Kortecx Private Limited. For questions about these Terms, legal notices, misuse, or security reports, write to hello@kortecx.com.